Privacy policy

1. Data controller
The data controller collecting and processing your personal data via the website: turkiye.raben-group.com is Raben Türkiye Lojistik A.Ş. İÇERENKÖY MAH. TOPÇU İBRAHİM SK. SANCAKTAROĞLU PLAZA NO: 4 İÇ KAPI NO: 4 ATAŞEHİR / İSTANBUL

2. Personal data processing principles
Your data is collected and processed for specific purposes with details depending on such factors as the services provided to you, and the nature and scope of our business relationship.  

Personal data shall be understood as any data allowing for clear identification of an individual. This includes, in particular, personal details (name, address, contact details, etc.).

Your personal data is also collected electronically by automated means in accordance with Article 5 of DP Law, using the following methods. 

2.1 Using links
Our website contains links to external site. Please note that when clicking a link to third-party websites, you will be subject to their data protection regulations. Please familiarize yourself with them when using external links, as we do not accept any responsibility or liability for third-party websites.

2.2 Using the online contact form
Using the contact form on our website you can contact us or send some comments, which will be forwarded to the applicable specialist department. 

With the contact form your name, email address, company name, subject and message content and information on the consents granted are collected and then used for re-contacting you, maintaining customer relations and – based on the granted consent, promoting the activity and presentation of the controller’s offer. This data is transferred to nobody without your explicit consent, unless it is necessary for contract performance or any pre-contractual activities. 

2.3. Others

• When you visit our website: Information about your device and browsing behavior — such as IP address, geographical location, browser type and version, operating system, referral source, visit duration, page views, and navigation paths — is automatically collected through cookies and other technical means.

• If you have provided explicit consent to the use of cookies: We may also collect cookie data, targeting information, and analytical insights reflecting your preferences and online behavior.

3. Transfer of data to third parties
Any personal data shall only be transferred if this is legally permitted or required to meet contractual or legal obligations.

Your data is only passed internally to departments or employees who need them, in particular for contract performance, legal compliance or interest protection. Your data will not be passed on to other third parties or sold to commercial companies for advertising purposes.

Access to your personal information collected through the website is granted to: 

Raben Management Services sp. z o o.  
ul Zbożowa 1
62-023 Robakowo (Poland)

which is providing us with the support services for our web site.

Your data will not be passed on to other third parties or sold to commercial companies for advertising purposes.

Personal data may also be accessed by subcontractors engaged by Raben Management Services solely for the purpose of providing technical and operational support related to the website.

Personal data may be shared, to the extent relevant, with consultancy firms providing support in areas such as legal services, and similar fields, for the purpose of ensuring compliance with applicable laws and regulations, as well as with competent authorities and institutions in order to fulfill legal or regulatory obligations or requests.

4. Rights of data subjects
You have several rights in relation to our processing of your personal data according to article 11 of the DP Law. These include the right of access, rectification, erasure, as well as the right to withdraw your consent and object to the processing. If you believe that the processing of your data is in breach of data protection legislation or that your data protection rights have otherwise been infringed, you may exercise your rights directly using the contact details set out in Section 1.

5. Data security
We take appropriate measures to ensure that your data is adequately protected.

However, we  shall not be liable for the security of data transmitted via the Internet. In particular, when sending data via e-mail you risk third parties accessing them.

We hereby object to third parties using our contact details specified herein for advertising purposes. We also reserve the right to take legal action against unsolicited sending of advertising materials.

Should individual provisions or formulations of this disclaimer be or become invalid, it shall not affect the content and validity of the remaining provisions.

6. Cookies

Our website uses cookies. Cookies are small text files that the browser stores on your device. They are not malicious in any way. 

We use cookies to make our website more user-friendly. Some cookies will remain on your device until you delete them manually. Thanks to them our website can recognize your browser the next time you visit it.

When you first visited our website, information about the use of cookies was displayed. Except for strictly necessary cookies, we only process cookies used for advertising and marketing purposes if you have explicitly provided your consent.

7. Deactivating and deleting cookies
You can deactivate cookies at any time, delete them or use your browser to block them. However, please note that if you do so, we cannot guarantee full functionality of our website.

8. Detailed information clauses concerning the processing of personal data by Raben Türkiye Lojistik A.Ş. outside the website.

Information for clients, their representatives and contact persons

Data Controller 

The controller of personal data of customers (or potential customers), contact persons indicated by them and representatives of legal entities is Raben Türkiye Lojistik A.Ş.

Purposes of processing, legal grounds for processing and categories of personal data processing 

Personal data of customers or potential customers will be processed for the following purposes:   

• performance of the concluded agreement or for action to be taken to conclude it (Article 5(2)(c) of the DP Law); 

• meeting the legal obligations incumbent on the controller, including in particular under the tax and accounting regulations (Article 5(2)(a) and Article 5 (2)(ç) of the DP Law); 

• pursuit of the legitimate interests of the controller which include the conduct of activities of an administrative and technical nature (e.g. the provision of cyber security for processes within the organisation) (Article 5(2)(f) of the DP Law); 

• Promotion of the data controller’s services and offerings, based on your explicit consent (Article 5(1) of the DP Law);

• The assertion of or defence against possible claims - by either party (Article 5(2)(e) of the DP Law).

Personal data of representatives of legal entities and contact persons designated by customers or potential customers (in the form of name, surname, e-mail address, position, place of work, telephone number) will be processed for the following purposes:  

• pursuit of the legitimate interests of the controller which include: taking action to conclude a contract with the entity the individual represents, its conclusion and performance, including ongoing communication during the course of the contract, promoting the activity and presentation of the controller’s offer, the assertion of or defence against possible claims (by either party), as well as carrying out activities of an administrative and technical nature (e.g. ensuring cyber security or legal service of processes within the organisation) (Article 5(2)(f) of the DP Law); 

• meeting the legal obligations incumbent on the controller, including in particular under the tax and accounting regulations (Article 5(2)(a) and Article 5(2)(ç) of the DP Law). 

Notwithstanding the above, in accordance with generally applicable legislation separate from the DP Law, your explicit consent is required for us to carry out direct marketing activities via communication channels such as email or telephone. You may revoke the explicit consent you have granted at any time, however this does not affect the lawfulness of actions taken on the basis of this consent prior to its revocation. 

Data recipients and data transfer to third countries 

Access to personal data will be granted to providers of services we use (e.g. transport services subcontractors, IT services providers, accounting, debt collection or legal services).   

Personal data may also be transferred to data processors established outside Turkey. 

Before personal data are transferred outside Turkey, Raben Türkiye Lojistik A.Ş. will make every effort to ensure that such transfer does not lead to a reduction in the level of protection guaranteed under the regulations in force in Turkey. If personal data are transferred outside Turkey, the transfer will be based on standard data protection contractual clauses adopted by the Turkish Authorities. 

Rights and profiling 

You have the right to request access to your personal data, their rectification, erasure, or to object to processing according to Article 11 of the DP Law. 

No automated decisions will be taken based on the aforementioned personal data, including no profiling will be carried out. 

Source of data (for representatives of legal persons and contact persons indicated by customers or potential customers) 

Your personal data have been obtained by means of a sharing by a customer (or potential customer) to whom the Controller has made an offer or entered into a contract, and for whom you provide work/services or represent them. You have been designated as the person authorised to represent the customer (or potential customer), contact or cooperate with the Controller in connection with the performance of the contract.  

Information for transport participants 

Data Controller

The controller of your personal data is Raben Türkiye Lojistik A.Ş.

Purposes of processing, legal grounds for processing and categories of personal data processing 

Your data in the form of your name, surname, contact details (telephone number or e-mail address, customs related data), as well as the place of loading or delivery, will be processed for the purposes of: 

• meeting the legal obligations incumbent on the controller, including in particular under the tax, customs clearance and accounting regulations (Article 5(2)(a) and Article 5(2)(ç)of the DP Law); 

• pursuit of the legitimate interests of the controller which include the correct performance of the transport service, including ongoing communication during the course of the performance of the service, as well as carrying out activities of an administrative and technical nature (e.g. ensuring cyber security of processes within the organisation) (Article 5(2)(f) of the DP Law); 

• The assertion of or defence against possible claims (by either party) Article 5(2)(e).

Data recipients and data transfer to third countries

Access to personal data will be granted to providers of services we use (e.g. transport services subcontractors, IT services providers, accounting, debt collection or legal services).   

Personal data may also be transferred to data processors established outside Turkey. 

Before personal data are transferred outside Turkey, Raben Türkiye Lojistik A.Ş.  will make every effort to ensure that such transfer does not lead to a reduction in the level of protection guaranteed under the regulations in force in Turkey. If personal data are transferred outside Turkey, the transfer will be based on standard data protection contractual clauses adopted by the Turkish Authorities. 

Your rights and automated data processing

You have the right to request access to your personal data, their rectification, erasure or to object to processing according to Article 11 of the DP Law. 

No automated decisions will be taken based on the aforementioned personal data, including no profiling will be carried out. 

Source of data

We have obtained your personal data from the entity ordering the transport service/additional services, i.e. your counterparty or your employer in order to properly perform the transport service.

Obligation to provide data (applies to transport participants providing their data directly to us)

Providing personal data is voluntary, however can be necessary for the proper performance of the transport agreement. 

9. Amendments
Any amendments to this Privacy Policy will be published here. In this way you can check at any time which data we store and how we collect and use it.